ComplianceAide support

A clear next step.
A real person to help.

Help with ChatGPT and MCP connections, signing in, and the work in your ComplianceAide workspace.

Talk to the team

Tell us where you’re stuck.

Tell us what happened and where you need help. You can contact our team without signing in.

Can’t sign in? You can still reach us.

02 / Start here

Try these steps, or contact us directly.

Check the account and workspace used for your connection.

Open the intended ComplianceAide workspace and confirm you still have access.
Review the connection instructions in your workspace's Connect AI Agent area. If access was revoked or expired, ask your workspace administrator to authorize the connection again.
If the connection still fails, tell support which client you use, when it failed, and the error text. Never send connection tokens or authorization links.

Use the invitation or account that belongs to your workspace.

Check that you are using the email address and workspace link provided by your organization or service provider.
If you cannot open the workspace, contact your workspace administrator or email ComplianceAide support. You can contact us without signing in.

Give support enough context to locate the problem safely.

Note the workspace name, the action you took, the time and timezone, and any visible error or job reference.
Describe what you expected and what happened. Redact screenshots before sharing them, and do not attach customer evidence or sensitive data to a support request.

Email info@thecomplianceaide.com with the organization name and a short description. Do not send payment-card details.